Terms of Use

These terms govern access to TexMed Health websites, applications, membership tools, care-coordination features, and related digital services.

Effective: September 1, 2026   |   Last updated: September 8, 2026

NOT FOR EMERGENCIES. Do not use the TexMed Health Service for a medical emergency. Call 911 or your local emergency service, or go to the nearest emergency department.

BINDING ARBITRATION AND CLASS-ACTION WAIVER. Section 17 requires most disputes to be resolved through individual binding arbitration and not in court or as a class action. You may opt out within 30 days as explained in Section 17.

Contents

1. Acceptance of these terms
2. What TexMed provides
3. Medical and health-care limitations
4. Eligibility and authorized representatives
5. Accounts and security
6. Privacy and health information
7. Electronic communications
8. Fees, subscriptions, cancellation, and refunds
9. Providers and third-party services
10. Acceptable use
11. Automated and AI-assisted tools
12. Intellectual property and license
13. Changes and availability of the Service
14. Disclaimer of warranties
15. Indemnification
16. Suspension and termination
17. Governing law and dispute resolution
18. Changes to these Terms
19. General terms
20. Contact us

1. Acceptance of these terms

These Terms of Use (the “Terms”) are an agreement between you and TexMed Health, LLC (“TexMed,” “we,” “us,” or “our”). They apply when you visit, access, register for, or use our websites, portals, mobile applications, communications tools, membership features, or other digital services that link to these Terms (collectively, the “Service”).

By creating an account, selecting an acceptance checkbox, enrolling in a service, submitting information, or otherwise using the Service, you agree to these Terms. If you do not agree, do not access or use the Service. If you accept for an organization or another person, you represent that you have authority to bind that organization or person.

2. What TexMed provides

The Service may help eligible users access membership information, administrative support, referral and care-coordination tools, communications, billing or payment features, prescription-support workflows, telehealth access, and services offered by independent health care professionals or other third parties. Available features vary by program, location, eligibility, and agreement.

Your plan description, enrollment materials, order form, employer or sponsor agreement, and any provider-specific consent may contain additional terms. If there is a direct conflict, the more specific terms govern that service or transaction.

3. Medical and health-care limitations

The Service itself is not medical advice and is not a substitute for evaluation, diagnosis, or treatment by a licensed health care professional.

• Accessing the Service alone does not create a provider-patient relationship.
• Any clinical services are furnished by the licensed professional or professional entity identified to you, using that provider’s independent professional judgment.
• TexMed does not guarantee that a provider will accept you as a patient, order a test, issue or refill a prescription, recommend a particular treatment, or determine that a requested service is appropriate.
• Some conditions require an in-person examination or a higher level of care.
• Unless expressly stated in your enrollment documents, the Service is not health insurance, does not replace health insurance, and does not guarantee reimbursement by any payer.

Always seek the advice of a qualified professional about a medical condition or medication. Do not disregard professional advice or delay seeking care because of information available through the Service.

4. Eligibility and authorized representatives

You must be at least 18 years old and legally able to enter into these Terms, unless a parent or legal guardian uses the Service for you as permitted by law. You may use the Service for another person only when you are legally authorized to act for that person and have all required permissions.

You agree to provide complete, current, and accurate information, including your identity, contact information, location, eligibility, and relevant health information. Services may be limited to users physically located in jurisdictions where the applicable provider is authorized to practice.

5. Accounts and security

You are responsible for safeguarding your username, password, verification codes, and devices. Do not share account credentials or allow unauthorized access. Notify us promptly at referrals@texmedhealth.com if you suspect unauthorized access, loss of credentials, or another security incident.

You are responsible for activity conducted through your account to the extent allowed by law. We may require identity or authority verification before providing access, making changes, or releasing information.

6. Privacy and health information

Our Privacy Policy explains how personal information is collected, used, and shared through the Service. If TexMed or an affiliated provider is a HIPAA-covered entity and protected health information is involved, the applicable Notice of Privacy Practices describes permitted uses and disclosures and your rights.

These Terms are not a Notice of Privacy Practices, a patient authorization, or a substitute for any consent required by law. Do not submit information about another person unless you are authorized to do so. Although we use safeguards designed to protect information, no online system or transmission method can be guaranteed completely secure.

7. Electronic communications

You consent to receive agreements, notices, receipts, disclosures, and service-related communications electronically at the contact information you provide. These communications may include appointment, account, payment, care-coordination, or security messages. Message and data rates may apply.

Where required, marketing calls or texts will be based on a separate consent and will include applicable opt-out instructions. Withdrawing marketing consent does not prevent necessary non-marketing or legally required communications. Email and ordinary text messaging may have privacy risks; contact us to ask about available communication options.

8. Fees, subscriptions, cancellation, and refunds

Prices, billing frequency, included services, renewal terms, cancellation instructions, and any trial or promotional period will be disclosed before you authorize a charge. You authorize us and our payment processor to charge the payment method you provide according to the terms presented at enrollment or checkout.

If you enroll in an automatically renewing subscription, it will renew at the disclosed interval until canceled. Until an in-app cancellation option is available, you may request cancellation by emailing referrals@texmedhealth.com. Unless your enrollment terms state otherwise, cancellation takes effect at the end of the then-current paid period. Refund eligibility is governed by the policy disclosed at purchase and applicable law. Fees owed to independent providers or third parties may be governed by their separate terms.

9. Providers and third-party services

The Service may link to, integrate with, or help arrange services from independent providers, pharmacies, laboratories, payment processors, technology vendors, employers, sponsors, or other third parties. Their services, professional decisions, availability, pricing, privacy practices, and terms are their responsibility.

A link, listing, referral, or integration does not by itself mean that TexMed controls or guarantees the third party. Disputes concerning clinical care or a third party’s goods or services should be directed to that provider, without limiting rights that cannot lawfully be waived.

10. Acceptable use

You may use the Service only for lawful, authorized purposes. You may not:

• impersonate another person, misstate your authority, or submit false or misleading information;
• access another person’s account or health information without authorization;
• upload unlawful, infringing, malicious, deceptive, or harmful content;
• interfere with security, availability, or operation of the Service;
• probe, scan, scrape, reverse engineer, or attempt to gain unauthorized access, except where a restriction is prohibited by law;
• use the Service to send spam, unlawful marketing, threats, harassment, or fraudulent communications; or
• resell, sublicense, or commercially exploit the Service without our written permission.

11. Automated and AI-assisted tools

Certain features may automate data extraction, drafting, routing, summaries, recommendations, or other administrative tasks. Automated outputs can be incomplete, inaccurate, or inappropriate for a particular situation. They must be reviewed by an authorized person before being relied upon or used to make a clinical, legal, coverage, payment, or other consequential decision.

Unless expressly identified as a communication from a licensed provider, an automated output is not medical advice and does not create a provider-patient relationship. Do not use automated features for emergencies.

12. Intellectual property and license

The Service, including its software, design, text, graphics, trademarks, and other content, is owned by TexMed or its licensors and is protected by applicable law. Subject to these Terms, TexMed grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for its intended purpose.

You retain rights in information and content you lawfully submit. You grant TexMed the limited rights reasonably necessary to host, process, transmit, and display that material to operate and improve the Service, comply with law, and fulfill your requests, subject to our Privacy Policy and any applicable health-information requirements.

13. Changes and availability of the Service

We may update, suspend, restrict, or discontinue features for maintenance, security, legal, operational, or business reasons. We do not guarantee that every feature or third-party service will always be available in every location. We will provide notice when required by law or an applicable agreement.

14. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” TexMed disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. TexMed does not warrant that the Service will be uninterrupted, error-free, secure, or completely accurate, or that defects will always be corrected.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

15. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold the TexMed parties harmless from third-party claims, damages, and reasonable costs arising from your unlawful misuse of the Service, your material violation of these Terms, or content you submit without the necessary rights or authorization. This section does not require you to indemnify a party for its own negligence, professional malpractice, or willful misconduct where prohibited by law.

16. Suspension and termination

You may stop using the Service at any time, subject to any payment, cancellation, record-retention, or provider obligations that continue after account closure. We may suspend or terminate access when reasonably necessary to address suspected fraud, security risks, unlawful use, nonpayment, material breach, or risk to users or the Service. Where practical and legally permitted, we will provide notice and an opportunity to address the issue.

17. Governing law and dispute resolution

Informal dispute notice

Before starting arbitration or filing a claim, the complaining party must send the other party an individualized written notice describing the facts, the legal basis for the claim, the requested relief, and contact information for the complaining party. Notices to TexMed must be emailed to referrals@texmedhealth.com with the subject line “Legal Dispute Notice” and mailed to TexMed Health, LLC, Attn: Legal, 9434 Katy Freeway, Suite 400, Houston, Texas 77050. TexMed may send a notice to the email or mailing address associated with your account.

The parties will attempt in good faith to resolve the dispute for 30 days after the notice is received. Any applicable limitations period will be tolled during that 30-day period. If the dispute is not resolved, either party may begin arbitration or pursue an eligible claim in small-claims court.

Agreement to individual binding arbitration

Except for the exclusions stated below and unless you timely opt out, you and TexMed agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, communications between us, or our relationship—including claims arising before you accepted these Terms—will be resolved by final and binding individual arbitration. This agreement to arbitrate is governed by the Federal Arbitration Act.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules and Consumer Arbitration Fee Schedule, as modified by these Terms. The rules are available at adr.org. If AAA is unavailable or unwilling to administer the arbitration, the parties will select another nationally recognized arbitration provider; if they cannot agree, a court with jurisdiction will appoint one.

A single neutral arbitrator will decide the dispute. The arbitrator may award the same individualized remedies a court could award under applicable law, but only to the extent necessary to resolve the individual claim. The arbitrator will issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction.

Hearing location and fees

At your choice, the arbitration may be conducted by video, telephone, written submissions, or an in-person hearing reasonably convenient to you, subject to the AAA rules. Payment of filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules and Fee Schedule. TexMed will pay amounts the rules require a business to pay. Each party will ordinarily pay its own attorneys’ fees and costs, unless applicable law or the arbitrator’s award permits otherwise.

Small-claims and other exclusions

Either party may bring an individual claim in a small-claims court with jurisdiction if the claim remains there and proceeds only on an individual basis. Either party may also seek temporary or preliminary injunctive relief in court when necessary to prevent imminent misuse of intellectual property, unauthorized system access, or a data-security threat while arbitration is pending. Nothing in this section prevents you from reporting a matter to a government agency or seeking a remedy an agency is authorized to provide.

Class-action and representative-action waiver

You and TexMed agree that each may bring claims against the other only in an individual capacity and not as a plaintiff, claimant, or class member in any purported class, collective, consolidated, mass, coordinated, or representative action. An arbitrator may not combine claims of more than one person or preside over any class, collective, consolidated, mass, coordinated, or representative proceeding.

If a final court decision determines that applicable law prevents enforcement of this waiver as to a particular claim or request for relief, that claim or request for relief will be severed and decided by a court after all arbitrable claims are completed.

Jury-trial waiver

For any dispute that proceeds in court rather than arbitration, you and TexMed knowingly and voluntarily waive, to the fullest extent permitted by law, any right to a trial by jury.

Thirty-day right to opt out

You may opt out of this arbitration agreement and the class-action waiver by sending a written notice within 30 days after the date you first accept these Terms. The notice must include your full name, mailing address, account email address, and a clear statement that you are opting out of the arbitration agreement in the TexMed Health Terms of Use.

You must email the notice to referrals@texmedhealth.com with the subject line “Arbitration Opt-Out” or mail it to TexMed Health, LLC, Attn: Arbitration Opt-Out, 9434 Katy Freeway, Suite 400, Houston, Texas 77050. An opt-out applies only to the individual who sends it and does not affect any other provision of these Terms. TexMed will not penalize you for a timely opt-out.

Governing law and court venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration provision. For a claim permitted to proceed in court, the parties consent to the state or federal courts located in Harris County, Texas, except that an eligible individual small-claims action may also be brought in the county where you live.

Severability of this section

Except as provided in the class-action waiver above, if part of this Section 17 is found unenforceable, that part will be severed and the remainder will remain in effect. If the agreement to arbitrate is found unenforceable as a whole, the exclusive forum for a dispute will be the state or federal courts located in Harris County, Texas, subject to any non-waivable right under applicable law.

18. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will show when changes were made. If a change materially affects your rights, we will provide notice as required by law. Changes apply prospectively when they become effective. Continued use after the effective date means you accept the revised Terms; if you do not agree, stop using the Service.

19. General terms

These Terms and any incorporated, service-specific terms are the entire agreement about the Service between you and TexMed. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A waiver must be in writing and does not waive future enforcement. You may not assign these Terms without our consent; TexMed may assign them in connection with a merger, reorganization, sale of assets, or by operation of law.

Provisions that by their nature should survive termination—including ownership, disclaimers, indemnity, dispute terms, and accrued payment obligations—will survive.

20. Contact us

Questions, legal notices, accessibility requests, and concerns about these Terms may be directed to:

TexMed Health, LLC
Attn: Legal / Privacy
9434 Katy Freeway, Suite 400
Houston, Texas 77050
Email: referrals@texmedhealth.com